Communication latency occurs when people feel overwhelmed by too many communications technology applications surrounding them. VoIP users, for example, often ignore features like call forwarding, speed dial and voice messaging because they are confused by all the available programs and consider them too much trouble to deal with [source: TMCnet]. This can be a drain on work effectiveness. Analyst Sagee Ben-Zedeff believes that businesses can reduce communication latency by using one platform with one interface for varied forms of communication, in order to cut down the confusion [source: Ben-Zedeff].
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